Skip to content

Hurricane Hanna online damage report tool launched

Residents are being asked to report damage caused by Hurricane Hanna to county officials.

Starr County officials residents are urged to contact the county at 956-487-2500. Residents in the City of Rio Grande City can call 956 488-0217. Roma residents call call 956 849-1411 ad residents in the city of La Grulla  can call at 956 487-3314.

Screenshot from video from Hidalgo County Judge Richard F. Cortez and Precinct 1 Commissioner David Fuentes touring eastern Hidalgo County to assess damages following Hurricane Hanna on Monday, Courtesy photo.

Hidalgo County announced a new online form will make it easier for county residents and businesses to report damage caused by Hurricane Hanna to county officials Tuesday.

Created by the Texas Department of Emergency Management, the Hurricane Hanna Self-Reporting Damage Survey allows residents to fill out a form online and submit a request for assistance, according to a Tuesday news release.

The survey, which can be found here, debuted on the day state Gov. Greg Abbott is expected to arrive to the Valley to assess the damage left in Hurricane Hanna’s wake.

Hidalgo County commissioners will hold an emergency meeting later this afternoon to discuss the damage, according to the county.

The damage has left thousands of residents in the entire Rio grande Valley without power. As of Tuesday at noon, AEP Texas and Magic Valley Electric Cooperative reported a total of more than 50,000 outages across the counties of Hidalgo, Starr, Willacy and Cameron. Crews from both energy companies continue to work to restore power to those communities.

The objective of the newly released form is to assist the Hidalgo County Office of Emergency Management and partner agencies as they assess and identify damages and needs within the community. It is voluntary and not to be used as a substitute for reporting damage to your insurance agency nor does it guarantee disaster relief assistance. the release stated.

“It is vital that residents call their home insurance provider and report claims there first,”Emergency Management Coordinator Ricardo Saldaña stated.

Residents and business owners can report flooding, water leaks, outages and gas leaks. They can also upload photos showing damage to better assist emergency management staff in responding to requests. The form is also available in Spanish.

Residents are reminded to accurately report their location in order to allow emergency management to prioritize recovery efforts in the most affected areas.

If you are in need of shelter, shelters that are open in Hidalgo County are:

  • Mercedes Safe Dome
    1202 N. Vermont Ave. Mercedes, TX
  • Palm Aire Hotel
    415 S. International Blvd. Weslaco, TX
  • Development Research Center
    850 W. Dicker Rd. Pharr, TX
    (open to Pharr residents only)
  • McAllen Respite Center
    111 S. 15th St., McAlle, TX
  • The Salvation Army
    1600 N. 23rd St. McAllen, TX
  • La Joya Youth Center
    604 Salomon Chapa Drive, La Joya, TX
  • Baptist Church
    600 S. Kansas Ave., Weslaco, TX

Masks are mandatory inside the shelters. Those seeking shelter must practice social distancing and bring sanitizer, water, snacks, blankets, medications, flashlights and important documents.

Hidalgo County residents can call 956-292-7765 for information on flooding issues, shelters and to report damage. The information line will be open from Monday through Friday from 8 a.m. to 5 p.m.

If assistance is needed after 5 p.m. or during the weekend, rural county residents can call their individual precinct office. Residents that live within city limits should call their respective municipalities for assistance.

All four Hidalgo County precinct offices are available and answering calls 24/7 at the numbers listed below.

· Precinct 1: (956) 968-8733

· Precinct 2: (956) 787-1891

· Precinct 3: (956) 585-4509

· Precinct 4: (956) 383-3112

Leave a Comment